HKS U.S.A., Inc. LIMITED WARRANTY
Warranty Policy
HKS U.S.A., Inc. (“HKS”) warrants to the original retail purchaser that the HKS product will be free from defects in material and workmanship for one (1) year from the date of original purchase except for:
- Full stainless steel exhaust and piping, which are warranted for four (4) years from original purchase.
- Turbochargers and wastegates, which are warranted for one hundred twenty (120) days from original purchase.
- Clutches, which are warranted for ninety (90) days from original purchase.
This warranty does not apply where:
- the product has been used for competition/racing,
- the product has been abused, misused, improperly maintained,
- repairs have been made or attempted by others,
- repairs are required because of normal wear and tear,
- alterations have been attempted or made to the product,
- the product is a consumable,
- the product has been in an accident.
This warranty is limited to repair or replacement, without charge, of the product/part found to be defective or, at HKS’ option, refund of the purchase price and does not extend to claims for other loss or damage arising from the defect. If a part or component from an HKS system/kit is found to be defective, this warranty shall apply only to the defective part or component and shall not require HKS to repair, replace or refund the complete HKS system/kit. In no event shall HKS’ liability under this warranty exceed the purchase price of the HKS product.
This warranty does not include the cost of removal or reinstallation of the product. No person or representative is authorized to extend any warranties on behalf of HKS (other than expressed herein) or assume for HKS any liability (other than expressed herein) in connection with the sale of any HKS product.
HKS DISCLAIMS ANY AND ALL LIABILITY FOR ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A SPECIFIC PURPOSE. UNDER NO CIRCUMSTANCES SHALL HKS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIFIC OR CONSEQUENTIAL DAMAGES ARISING FROM PURCHASER’S USE OF THE PRODUCT.
Some states do not allow one or more of the above specified exclusions or limitations. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Effective 4/01
HKS U.S.A., Inc. LIMITED WARRANTY
Claim Procedure
To make a claim under this warranty you must:
1. Working with the Authorized HKS Dealer or HKS Rep (if the purchase was made through hksusa.com or byhks.com), make every attempt to determine the problem attributed to the HKS product. Please take all steps to ensure that the problem is not caused by:
- installation error
- misapplication
- modification
- abuse
- accident
An inspection fee will be charged for all products sent to HKS for inspection and found to be in proper working order or malfunctioning due to cause other than manufacturing defect:
- Electronics $120.00
- Non-electronic $70.00
2. If the problem cannot be identified, obtain a Return Goods Authorization (RGA) number through the Authorize HKS Dealer or HKS Rep (if the purchase was purchased through hksusa.com or byhks.com) from whom you purchased the product. Retain the RGA number for reference.
3. Send the product freight and /or postage prepaid, to:
HKS USA Warranty Claims Department
13401 S. Main Street
Los Angeles, CA 90061
Please make sure the RGA number is clearly marked on the outside of the package and the mailing label – PACKAGES WITHOUT THIS INFORMATION WILL BE RETURNED.
· Include a copy of your original invoice showing the;
- a. A detailed description of the problem
- b. A list of ALL modifications to the vehicle
- c. Part number
- d. Date of purchase
- e. The purchase price
- f. Your name and address
- g. Daytime phone number
HKS is not responsible for products returned to HKS without a clearly marked RGA number and return address.
Please allow up to 6-8 weeks for inspection and determination of warranty claim.
Effective 1/3/08
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